| Question | What do I do if online incident reporting is not right for me? | |
| Answer | If your incident is an emergency, call 911. If non-emergency call 508-647-9500. |
| Question | What if this happened in another town can I file a report using this online police citizen reporting system? | |
| Answer | No, If a crime took place outside of the Town of Natick Police Department please call the police department for that city or town. |
| Question | What if this happened on the Massachusetts Turnpike? | |
| Answer | If this took place on the Turnpike please call the Massachusetts State Police. |
| Question | What is a known suspect? | |
| Answer | A known suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in. |