Water/Sewer Division

Water Ban Lifted (effective 9/26/22)

Water Flushing Notice 9/14/2022:

Streets affected: Beverly Rd, Abbott Rd, Longfellow Rd, Melvin Rd, Princeton Rd, Wells St, Euclid Ave, Euclid Cir, Harwood Rd, Arlington Rd, Arlington Cir, Craft Rd, Leland Rd, Oak St (from Melvin Rd to Pine St)

Because of the continued discolored water in the Beverly Rd neighborhood, the Natick Water Division is conducting water main flushing for the Beverly Rd neighborhood starting this Thursday night (9/15/2022) 11:00 PM to 5:00 AM Friday. We anticipate this will only take one night. Please try to refrain from using water during this period. If you notice discolored water in the morning it can be removed by running cold water through the faucet closest to your water meter for 20 minutes (ie. outside spigot or tub faucet). If the water is not clear after the 20 minute flush or if you have any questions please contact the Water Division at water@natickma.org or call the office at 508-647-6557, option #3.

With our current schedule, we project finishing the water service line work in the neighborhood within the next 3 - 4 weeks. We appreciate your cooperation and apologize For any inconvenience caused.

Please share this information with your neighbors and encourage them to sign up with Natick WaterSmart to receive the latest information.

Natick Fluoride Status

Due to the continued nationwide shortage of sodium fluoride, Natick is still unable to fluoridate the drinking water since running out of fluoride supply in January 2022. The supply vendors do not have an estimate on when sodium fluoride will become available again. Once supply of sodium fluoride returns, this notice will be updated.

 About the Division

Although carried as separate divisions for budgetary purposes, water and sewer personnel and equipment are considered a single division for operational purposes.

Personnel from this division are on call 24 hours per day, seven days a week to respond to emergency calls for water line breaks and sewer backups. There are 26 employees in the Water and Sewer Division. 

Duties & Responsibilities

This division operates and maintains the town’s 10 water wells, the water treatment plant and 36 sewer pump stations which are monitored 7 days a week. They are responsible for maintaining and replacing the many miles of sewers and water mains as well as 1,400 hydrants throughout the town.

Water meter calibration, supervision of water meter installations and water meter readers as well as inspection and testing of backflow prevention devices are other areas of responsibility.

Regulations & Policies

State and federal regulations strictly control the operation of a public water supply system and sanitary sewer system. As a result, there is a tremendous amount of paperwork handled by this division. These regulations also require certain employees to be properly certified in the field of water supply, an accomplishment that requires extensive training, experience, and testing.

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