Steps to take if you think something is wrong: First, think back. Did you water your lawn and gardens? Was it an exceptionally dry summer? Have you had a running toilet? Did someone leave a hose running or faucet running? As explained, if your water usage moves into the next rate tier the water and sewer per unit increases causing higher than expected water & sewer bills. Second, check the leak detection dial on the water meter. Locate your water meter, on the meter is a red dial or a red triangle. These dials detect small or low flows. If all the water-using devices in your home are off then this dial should not be moving. If the dial is moving, it is possible you have a leak. If you suspect you have a leak please contact a licensed plumber to check the plumbing systems. Third, if you have specific questions about the bill, how it was calculated, past payments, amount due: check WaterSmart (see above) first. This will show your current and past bills. If you still have questions please contact the Collector’s Office at Town Hall: email@example.com or (508)647-6425. Fourth, if you have specific questions about water meter reads or water use history: check WaterSmart (see above) first. This will show your current usage and historical usage. If you still have questions please contact the Natick DPW Water/Sewer Division at firstname.lastname@example.org or 508-647-6557. Finally, if you feel you have been billed incorrectly or you feel you should not be responsible for the charges you could file for a water/sewer abatement. The abatement process starts with the Collector’s Office at Town Hall. Please follow this link for more information and to access the water/sewer abatement form: https://www.natickma.gov/DocumentCenter/View/11650/Water--Sewer-Abatement-Applicatio n7121?bidId= or contact the office at email@example.com or (508)647-6425 to start the process.