I have discolored water in my cold water lines. What should I do?

Water in the distribution system can be discolored for multiple reasons. The Water Division conducts water quality hydrant flushing twice a year (Spring/Fall), if there is a fire and a hydrant is used in the neighborhood, if there is a water main break, all these reasons, plus others, could cause discolored water. If in the morning after the seasonal water quality flushing is completed for the area, or if the water main has been repaired and water service restored: please flush your cold water tap, preferably, a tub faucet or outside spigot for 20 minutes. If the water doesn’t run clear after running the cold water, please call the Water Division at 508-647-6557. 

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1. How often does Natick read the water meters?
2. How does Natick read the water meters?
3. The Water/Sewer bill is based upon usage, what is “usage”?
4. How often does Natick send water bills?
5. I am selling my home, what do I need to do to close my water/sewer account?
6. I just bought a home in Natick; how do I activate my water/sewer account?
7. How are sewer charges calculated? Are there sewer meters?
8. There is something on my bill that says “EDU” What is an EDU?
9. What is tiered billing?
10. Why is there a meter service fee on my bill? What is it for?
11. Who sets the Water/Sewer rates?
12. Where does Natick treat the wastewater (sanitary sewer)?
13. How can I view my billing history, or current usage? What is WaterSmart?
14. I think my water/sewer bill is inaccurate, I have a higher than usual bill. What should I do?
15. When can ratepayers raise or voice concerns to the Water & Sewer Commissioners?
16. Can I get an irrigation meter? Why would I need an irrigation meter?
17. Where does Natick get its water?
18. I have discolored water in my cold water lines. What should I do?
19. All of a sudden, I have no water pressure or no water. What should I do?
20. I have an uncontrolled leak in my basement. What should I do?